We want you to love your Giftology purchase. If something isn’t quite right, the following policy applies.

Eligibility

• Return or exchange requests must be made within 7 days of delivery.
• Items must be unused, in original condition, and in original packaging (including gift box, inserts, and tags).
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Personalized, custom, or made-to-order items.
• Perishable goods (e.g., food items) and opened beauty/body products.
• Final-sale or clearance items marked “Non-returnable”.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item, packaging, and shipping label. We will arrange a replacement or refund as applicable.

How to Start a Return

• Email info@giftology.com with your order number and reason for return, or submit a request via /returns.
• We will provide return authorization and instructions. Unauthorized returns may be refused.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
• Use a trackable method and keep the receipt until your return is processed.

Refunds

• Once your return is received and inspected, eligible refunds are issued to the original payment method within 5–10 business days (processing times may vary by bank).
• Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

Exchanges are subject to stock availability. If the requested item is unavailable, we will process a refund or offer store credit.

Gifts

For items marked as gifts at purchase, eligible returns can be exchanged or issued as store credit to the gift recipient.