Search FAQs
Delivery
1. How long does delivery take?
Orders are usually processed within 1–2 business days.
Standard delivery takes 3–7 business days, depending on your location. Express delivery options are available at checkout.
2. Do you offer same-day delivery?
At the moment, same-day delivery is available only for select areas. Please contact our support team before placing your order to confirm availability.
3. Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number and link to follow your delivery in real time.
4. Do you ship internationally?
Yes, we deliver across the GCC and selected international destinations. Shipping fees and estimated delivery times will be shown at checkout.
5. How is my gift packaged?
Every order is elegantly wrapped and carefully protected to ensure it arrives in perfect condition—ready to gift straight out of the box.
6. What if my package is delayed or lost?
If your order hasn’t arrived within the estimated delivery window, please contact us at info@giftology.com. We’ll help you trace your package or arrange a replacement if necessary.
7. Can I change my delivery address after placing the order?
Address changes are possible only before your order is shipped. Contact our customer service team as soon as possible to request changes.
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Order information
1. How can I place an order?
You can easily place an order through our website by adding your chosen items to the cart and proceeding to checkout. Follow the steps to enter your shipping details and make a secure payment.
2. Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery. If you wish to modify or cancel your order, please contact us at info@giftology.com within 12 hours of placing it. Once the order has shipped, it can no longer be changed or cancelled.
3. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment options such as Apple Pay, PayPal, and selected regional gateways.
4. Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email containing your order number, item details, and total amount. Once your order ships, you’ll receive another email with tracking information.
5. My order didn’t go through, but I was charged. What should I do?
If you experience a payment issue or duplicate charge, please contact us immediately with your transaction ID or payment reference. We’ll verify and issue a refund if necessary.
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Product
1. Are all products ready to ship?
Yes. All our products are carefully curated and ready to ship. Each item is inspected before dispatch to ensure quality and presentation.
2. How are the gift sets packaged?
Every order comes in an elegant Giftology gift box, wrapped with tissue paper and finished with our signature ribbon — ready to gift immediately upon arrival.
3. What quality standards do you follow?
We work with trusted suppliers and ensure every product meets our quality and safety standards before it’s included in a gift set. Each piece is selected for its craftsmanship, design, and durability.
4. Do you restock items that are sold out?
Some products are limited edition or seasonal. Popular items may be restocked from time to time, while others are replaced with new collections.
5. How should I store or care for my products?
Keep your items in a cool, dry place away from direct sunlight. For bath and body products, make sure the lids are tightly closed after each use to maintain freshness.
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Account
1. Do I need an account to shop?
No, you can place an order as a guest. However, creating an account allows you to track your orders and manage your address details easily.
2. How do I reset my password?
Click “Forgot Password?” on the login page and follow the instructions. You’ll receive an email with a secure link to create a new password.
3. Is my information safe with Giftology?
Yes. We take your privacy seriously — all personal and payment details are encrypted and protected in line with our Privacy Policy.
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Services
1. Do you offer gift wrapping?
Yes. Every order comes in our signature Giftology packaging, complete with tissue paper and ribbon — beautifully prepared and ready to gift.
2. Can I include a greeting card or message?
Absolutely. You can add a personal message during checkout, and we’ll print it on a premium Giftology card to include with your order.
3. Do you provide corporate or bulk gifting services?
Yes. We offer customized corporate gifting solutions for events, holidays, and special occasions. For bulk inquiries, please contact us at info@giftology.com for personalized assistance.
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Returns & Exchanges
1. What is your return policy?
We accept returns within 7 days of delivery for unused products in their original packaging. Items must be in perfect condition and include all gift boxes and accessories.
2. Do you offer same-day delivery?
Yes. Personal care items, perishable goods, and clearance items are non-returnable for hygiene and safety reasons. Please review product details before purchasing.
3. Can I track my order?
Simply contact us at info@giftology.com with your order number and reason for return. Our team will guide you through the process and provide return instructions.
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